Car Rental Requirements and Frequently Asked Questions
Review the documents, eligibility, insurance, deposit, pickup, fuel, and return information that may apply before booking.
Turo Booking Requirements
Age Requirement
- Turo determines minimum age based on the vehicle class and booking details
- Young driver fees or vehicle restrictions may apply
- Eligibility is verified through the Turo app
- Review the current requirements shown before confirming
Security Deposit
- Turo may require a security deposit for certain guests or vehicle classes
- Any required amount is shown during checkout
- Refund timing follows Turo’s current policy
- Review the trip total before confirming
Insurance
- Personal auto insurance is not required to book a Turo trip
- Available protection plans and terms are shown at checkout
- Plan availability can depend on age, vehicle, and trip details
- Review the current plan information before selecting coverage
Booking & Confirmation
- Turo reservations are completed through the Turo app or website
- The primary driver must book the trip using their own account
- Approved additional drivers must be added through Turo
- Pickup and return details appear with the confirmed trip
Private Rental Requirements
Age & License
- A valid, permanent driver’s license is required
- Identification must match the reservation
- Minimum age can vary by vehicle
- Every person who may drive must be approved before pickup
Security Deposit
- A refundable security deposit may be required for a private booking
- The amount depends on the vehicle and trip details
- Deposit terms are confirmed before payment
- Refunds are subject to damage, fuel, mileage, and other authorized charges
Insurance
- Approved insurance arrangements are required for private rentals
- Coverage requirements are confirmed before pickup
- Ask before booking if you are uncertain whether your coverage qualifies
- Provide any requested proof during verification
Booking & Confirmation
- Reserve through the website or contact Atlantic Fleet Rentals
- Availability and requirements are confirmed before the trip
- Pickup is available in Lawrenceville and Virginia Beach
- Fuel, key, pickup, and return instructions are provided with confirmation
Frequently Asked Questions
Can't find your answer? Contact us and we'll help.
A valid driver's license, a matching government-issued ID, and proof of insurance for private rentals. Turo bookings are verified directly through the Turo app.
Minimum age varies by booking type and vehicle. Contact us with the vehicle you're interested in and we'll confirm your eligibility right away.
Yes, a refundable security deposit applies to private rentals. The amount depends on the vehicle. Your deposit is fully refunded after the trip, provided there are no damages or extra charges.
Personal insurance is not required to book through Turo; review Turo’s current protection-plan terms at checkout. Private rentals require approved insurance arrangements, which are confirmed before pickup.
You can book through our Turo page, or reserve directly with us using the Reserve Now button. Direct bookings are confirmed by our team with pickup details and instructions.
Yes. Reach out to us before your pickup time and we'll adjust your dates or vehicle based on availability.
Vehicles are provided with a set fuel level and should be returned at the same level to avoid a refueling charge.
Late returns may incur additional charges. If you're running late, contact us as soon as possible and we'll do our best to work with you.
Smoking is not permitted in any of our vehicles. Pets may be allowed in select vehicles with prior approval, and a cleaning fee applies.
No racing or track use, no off-roading, no towing, no subletting or re-renting, and no use for any illegal activity. Out-of-state travel requires prior approval.
Pickup and drop-off are available in Lawrenceville, Georgia, and Virginia Beach, Virginia. The exact location and instructions are confirmed with your booking.
Cancellation terms depend on your booking type. Turo bookings follow Turo's cancellation policy. For private rentals, contact us as early as possible and we'll review your options.
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